Privacy Policy

Effective Date: Oct. 7th 2024

At GlowAI Agency, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://glowai.agency and engage with our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect information about you in a variety of ways. This includes:

- Personal Data: Information that can be used to identify you, such as your name, email address, phone number, and other details that you provide voluntarily when you use our website, sign up for services, or interact with our campaigns (such as customer reactivation, reminders, or document collection).

- Sensitive Documents: In some cases, we may require the collection of sensitive documents such as identification (e.g., passport, driver’s license) or financial information. These documents will be handled with strict security measures, including encryption, to ensure compliance with relevant data protection laws such as GDPR.

- Usage Data: Non-personally identifiable information automatically collected when you access our website. This may include your IP address, browser type, operating system, the pages you viewed, and the time and date of your visit.

- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website and collect certain information, including visitor preferences and browsing behavior.

2. How We Use Your Information

We may use the information we collect in the following ways:

- To provide, maintain, and improve our services.

- To securely process sensitive documents, such as identification and financial information, for legal or transactional purposes.

- To send notifications, reminders, and AI Bot campaigns related to your use of our services or previous purchases.

- To communicate offers, promotions, and other marketing messages.

- To respond to customer service inquiries and support requests.

- To enhance website security and detect fraudulent activity.

3. Disclosure of Your Information

We do not share your personal information with third parties, except under the following circumstances:

- Service Providers: We may share your information with third-party service providers who assist us with business operations, such as payment processing, data analytics, and marketing.

- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

- Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal and sensitive information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymize it.

5. International Data Transfers

If you are accessing our services from outside the United States, your information, including sensitive documents, may be transferred to, stored, and processed in the United States. We ensure that any transfers of data comply with applicable data protection laws and safeguard your rights. We use recognized legal mechanisms, such as Standard Contractual Clauses, to ensure that your information remains protected when transferred internationally.

6. Legal Basis for Processing (EEA Users)

For users in the European Economic Area (EEA), our legal basis for processing your data includes:

- Consent: When you provide consent to receive marketing communications or submit sensitive documents.

- Contractual Necessity: When the processing is necessary for the performance of a contract with you, such as providing our services.

- Legitimate Interests: When processing is necessary for our legitimate business interests, provided that such interests are not overridden by your rights and interests.

- Legal Obligations: When we are legally required to process your data for regulatory or legal compliance.

7. Do Not Track Signals

Our website does not respond to Do Not Track signals from your browser. However, you can manage how cookies and other tracking technologies are used through your browser settings.

8. Third-Party Links and Services

Our website may contain links to third-party sites or services. These external services have their own privacy practices, and we are not responsible for their content or privacy policies. Please review the privacy policies of these third-party sites before submitting your data.

9. California Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

- Right to Know: You have the right to request details about the personal information we collect, use, and disclose.

- Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.

- Right to Opt-Out: You can opt out of the sale of your personal information, although we do not sell personal data.

- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your rights under the CCPA, please contact us at [email protected].

10. Security Disclaimer

While we take reasonable measures to protect your personal and sensitive data, no method of transmission over the internet or electronic storage is completely secure. We strive to use commercially acceptable means to safeguard your information but cannot guarantee its absolute security.

11. Children’s Privacy

Our services are not intended for children under the age of 13 (or 16 where applicable). We do not knowingly collect personal information from children. If we learn that we have collected data from a child without verification of parental consent, we will take steps to delete that information.

12. Opting Out

You have the right to opt out of marketing communications and specific campaigns from GlowAI.

- Text 'STOP' to unsubscribe from all GlowAI messages. This includes all notifications, reminders, promotional offers, and other communication, even if you are an active customer. Once you text 'STOP,' you will no longer receive any messages from us.

- Text 'DELETE' to opt out of the current campaign only. You will stop receiving messages related to this specific campaign but will continue to receive other communications from GlowAI, including updates, notifications, and any other services you are subscribed to.

By unsubscribing, you will no longer receive any future communication from GlowAI unless you re-subscribe.

13. Use of Cookies

GlowAI uses cookies to improve your experience on our website. By continuing to use our site, you agree to our use of cookies. You may control how cookies are used through your browser settings.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will notify you of any changes by posting the updated policy on our website, along with the "Effective Date."

15. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

GlowAI Agency

Email: [email protected]